All the thank you’s in the world would never be enough to thank all of you for the wonderful achievement

Praise and gratitude the presence of Allah Swt. for any favors, guidance and wisdom which He gave to the author in order to complete this final project in a timely manner.

This final project was undertaken in order to fulfill one of the graduation requirements in the curriculum of School of Business and Management, Institut Teknologi Bandung. By completing this final project, the author would like to thank:

1. Ir. Leo Aldianto, MBA as the final project advisor for the time and guidance given in the creation of this research.

2. The author’s beloved parents, (late) R. Hamim Penna and especially the author’s mother Steffie Joan H. Penna for the support and praises she has given to the author to finish this research in a timely manner and for being the best mother in the world.

3. The author’s beloved siblings, Firman Schrijver and Maria Agustina also their children Richard, Christa, Ryan and Yobel; Buddy Schrijver and Hamdani V. Soeradinata; Tite Hamim and Tommy Soetomo also their children Radityo, Karina, Rashad, Irfan and Arie for always supporting in many ways to the author.

4. The author’s beloved uncle and aunt, (late) R. Sukarna Achjad and Hj. Tuti Sukarna for her continuous roles and support throughout the years.

5. The author’s beloved cousins, Anna Perdanasari and Emir Faisal also their children Ake and his wife Desi not to mention their amazing children Pazia and Saladin, Medie and his wife Ismi, and Bebe; Meta Endang Haryati and Ronny Roselli also their children Tessa, Anya, Adha and Ikki; Sita Erna Gustini and Chayat Ibrahim also their son Wiby; Maya Satwikayanti and Mauriza Danubrata also their children Ila, Asya and Zaki.

6. Class of 2008 for their continuous support and never ending spirit to work through this final project hand in hand.

7. Colleagues from Satoe Indonesia, especially Adityo Wicaksono, S.Mn, Mandala Widi Muchlis, S.Mn, Siti Ruby Aliya Rajasa, S.Mn, Derry Pramudia, S.Mn, Radeya Pranata, S.Mn, Andina Putri Badri, S.Mn and everyone else within this organization for their support that help the author to finish this final project in a timely manner.

8. People of Papakmanggu, Desa Cibodas and Gambung, Desa Mekarsari both in Kecamatan Cisondari, Kabupaten Bandung, West Java for the love and compassion shared during the author’s 3 years conduction of community development in both villages.

9. The Dago Asri family whom have given the author fully support and kindness within friendship during the author’s 4 years settlement in Bandung.

10. The Vila Duta family whom have given the author fully support and being such wonderful neighbors in Bogor.

11. Everyday People: Anggun, Ryan, Inta, Bram, Agita, Adeng, Dini, Iyang and Krisna for the beautiful friendship within the years of accomplishment of this final project and also support given to the author without hesitation.

12. Tahu Logay 2005 SMA Negeri 1 Bogor family for all the support and lifetime friendship.

13. Special thanks and the utmost respect the author would give to his second cousin Pramadhi Danubrata and Trisana Danubrata also their lovely children Diamanta and Kazanda for all the shared thoughts and family values given to the author.

14. Prayers and gratitude as the author would give and present this final project to his beloved second cousin (late) Rayasari Danubrata also her children (late) Ramada Sugiri and (late) Damara Sugiri for the unconditional love and wisdom shared to the author during their lifetime in the past.

15. Others whom have helped but could not be written one by one.

The author is well aware of the imperfections of this research. Thus, the author is very open towards critics and recommendations that might enhance this research from the readers. The author hopes that this research will be useful for all of us.

Bandung, September 2009

Author

Officially Rizki Nugraha Hamim, S.Mn - 9/9/2009 at 9:29 A.M.

Prepare for the unexpected

Akhir2 ini gw sering banget ngalamin kejadian2 yang menurut gw ngga pernah terpikir sebelumnya sama gw.. Let’s say for instance, dr hal kecil aja dulu… gw mulai dr the way I cut my hair.. yg diperhatiin sama temen2 lama gw pas td malem gw ketemu sm mereka di Chepor, yg emg jarang ketemu gw.. dan mereka bilang gw sejak di bandung jadi “berubah”..

Hmm.. and then I think about what they’ve said.. “berubah” itu kan kata2 yang umum banget.. I mean, gw bersyukur kalo ternyata perubahan itu membawa gw kearah yg lebih baik, then I could say that I’ve began the process of development within myself.. tapii.. kalo perubahan itu malah membawa gw kearah yang lebih buruk.. that’s not what I called development.. then I could say I must be so depressed lately..

Bicara ttg depresi.. hal2 kaya gimana yg bisa bikin orang depresi? Scientifically I can’t tell you bout this.. tapi in general gw cm bisa bilang.. as heard before.. segala macam penyakit itu dateng dr pikiran.. Trus, apa coba yg sebegitu dipikirin nya sama gw.. sampe bikin gw bisa depresi?? C’mon.. I mean.. I’m having a terrific life.. Gw punya keluarga yg sayang sama gw, sahabat2 & temen2 gw yg care dan being so great in my social life, materi yang harusnya gw bersyukur karena ternyata diluar sana masih banyak yg mungkin ngga se-beruntung gw.. dan banyak hal lain yg harusnya gw syukurin di dunia ini karena Allah masih begitu baik sama gw.. even.. mungkin.. (pasti) gw belum bisa membalas kebaikan yg Allah udh sediain sm gw di dunia ini.. Man.. that hurts.. apa rasanya ya.. lo baek sm orang, tp orang itu sama sekali ga baek sm lo.. (I think I have to start thinking about my religious life from now on).

Well.. I can say I’m not depressed.. but sometimes there are certain things.. yg bikin lo kaget.. akan hal2 yg ga lo expect sebelumnya..
I never expected that.. selama kurang lebih 1 bulan kemaren, gw dihadapkan pada masalah2 yg menyangkut my own characteristics, my own values, yg bikin gw jd galau (damn.. I’ve heard this words so many times today that I’ve decided to quote it) .. hehe.

For the last 1 month, gw jd orang yg bukan gw.. Tiba2 aja gw males utk ngerjain banyak hal.. even ketika hal itu menjadi sangat penting.. tugas2 gw telantarkan.. gw kaya ga semangat gitu jalanin semua aktifitas gw.. apalagi kuliah.. Semua itu jd berasa ga penting ketika lo nemuin sesuatu yg baru (tp sebenernya lama dlm hidup lo.. which is having fun).. Having fun? iya..

Selama 6-8 bulan terakhir gw punya sesuatu yg harus gw raih.. Januari 2007 ada golf tournament, gw memegang peranan penting disitu (dgn sgala dinamika dan intrik2 di dalamnya).. motivasi gw terangkat ketika gw hrs jalanin suatu event yg menurut gw punya dampak & pengaruh yg besar terhadap hidup orang lain.. but soon after that? what? nothing.. gw kaya drop aja.. ga ada kerjaan.. ga ada kesibukan (ini sebelum gw jd termotivasi utk memajukan BEAT yaa… terutama dr segi sales.. I have to struggle to prove that I’m worth it in the company).. alhamdulillah sales team bisa melakukan banyak penjualan.. i’m happy for the company..

Intinya adalah.. mungkin.. mungkin yaa.. Allah ngasih gw karunia-Nya dalam bentuk yg seperti ini.. bahwa gw hidup itu harus kerja keras.. ga bisa santai2 (termasuk having fun secara berlebih).. gw lebih prefer utk mikirin banyak hal dalam satu kesempatan, sambil gw breakdown semua permasalahan satu2 dan gw cari solusinya.. Gw terlalu banyak mikir, tp dgn berpikir gw membiarkan diri gw untuk bisa berkembang menjadi lebih baik dr sebelumnya.. I can say that I’m a thinker.. someone who has concepts.. tapi kadang gw jg ngerasa kalo gw ngga bisa jalanin semuanya sendirian.. I need someone to assist me.. to create those concepts into actions..

Allah bener2 adil.. ketika gw udh bisa memotivasi orang utk ngelakuin sesuatu yg sebelumnya mungkin ga pernah dia pikirin utk dilakuin.. Dia ciptakan suatu keadaan, yang membuat gw jd berpikir ulang.. apakah gw pantes ngelakuin itu?? I am now being tested.. am I consistent enough with my concepts and thoughts.. Kalo ya.. then I have to start delegating it to someone that’s worth enough to run those concepts.. Kalo ngga.. maybe.. just maybe.. I’ll think about it as God’s will… Prepare for the unexpected..